انتخاب تأمین‌کننده با رویکرد گسترش عملکرد کیفی و تاپسیس خاکستری

نوع مقاله : مقاله پژوهشی

نویسندگان

1 استادیار دانشگاه شیراز.

2 استادیار، دانشگاه شهید بهشتی.

3 دانش آموخته ارشد، دانشگاه کار قزوین.

چکیده

انتخاب تأمین‌کننده‌ یکی از مهم‌ترین فعالیت‌ها در زنجیره تأمین است که درنهایت بر رضایت مشتریان از عملکرد شرکت اثر می‌گذارد. پژوهش حاضر با لحاظ‌کردن عدم‌قطعیت‌های موجود در فضای کسب‌وکار، رویکردی را برای انتخاب تأمین‌کننده به‌منظور برآوردن نیاز مشتری نهایی ارائه می‌دهدکه ترکیبی از روش‌های گسترش عملکرد کیفی و تاپسیس در فضای تئوری خاکستری است. مورد مطالعه این پژوهش، قطعه پرکاربرد ساعت نجومی در «شرکت صنایع روشنایی آرم» است. مصاحبه با نمایندگان مشتریان به شناسایی 30 نیاز عام و خاص مشتریان منجر شد که با استفاده از گروه تمرکز و حذف موارد غیرمرتبط با قطعه انتخاب‌شده، 14 نیاز برای روش گسترش عملکرد کیفی نهایی شد. پس از ترجمه نیازهای مشتریان به الزامات فنی قطعه توسط مهندسان شرکت، 43 الزام فنی در ماتریس خانه کیفیت قرار گرفت و با تحلیل اعداد خاکستری، وزن هر یک از الزامات فنی تعیین شد. روش تاپسیس با داده‎‌های خاکستری برای رتبه‌بندی 13 تأمین‌کننده داخلی و خارجی ساعت نجومی به‌کار رفت و بهترین رتبه به‌عنوان مناسب‌ترین تأمین‌کننده انتخاب شد. خرید قطعه از تأمین‌کننده منتخب باعث می‌شود که الزامات فنی موردنیاز برای برآوردن نیاز مشتری در بالاترین حد ممکن تأمین شود.

کلیدواژه‌ها

عنوان مقاله [English]

Supplier Selection using QFD and Grey TOPSIS

نویسندگان [English]

  • Seyed Hadi Mirghaderi 1
  • Ashkan Ayough 2
  • Elika Taherzadeh 3
1 Assistant Professor, Shiraz University.
2 Assistant Professor, Shahid Beheshti University.
3 MA., Kar Higher Education Inistitute of Gazvin.
چکیده [English]

     Supplier selection which is one of the most important activities in the supply chain, ultimately leads to customer satisfaction of organizational performance. Considering the inherent uncertainties in business environment, current study proposes an approach for selecting suppliers in order to meet customer requirements, which is a combination of quality function deployment and TOPSIS based on grey theory. The case of the study is a frequently-used part of Roshanaie Arm Industrial Co., which named astronomical time switch. Interviewing representatives of customers resulted in identification of 30 general and specific requirements of customers. Using focus group and eliminating unrelated requirements, 14 of them remained for using in quality function deployment method. After translation the customer requirements to technical specifications by engineers, 43 specifications were located in the house of quality matrix and with using and analyzing grey numbers, the weights of each were determined. TOPSIS method was utilized with grey data in order to rank the 13 domestic and international suppliers in order to determine the preferred supplier. It should be minded that purchasing parts through selected supplier enhances the conformity of technical requirements and customer needs and yields highest possible quality.

کلیدواژه‌ها [English]

  • Supplier Selection
  • Grey Theory
  • Grey TOPSIS
  • Quality Function Deployment

مراجع

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