شناسایی و تبیین شاخص‌های ارزیابی عملکرد مدیریت کلاس جهانی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشیار، دانشگاه شهید بهشتی.

2 دکتری، دانشگاه مالزی.

3 دانشجوی دکتری.

چکیده

سازمان‌ها در گذر از تغییرات انقلاب­ گونه از عصر صنعتی به عصر اطلاعات هستند. ورود به بازارهای جهانی یکی از مسائل مهم کشور است که ذهن مدیران صنایع را به خود مشغول کرده است. جهانی‌شدن پدیده‌ای تک‌بعدی نیست و فرآیندی اقتصادی، سیاسی و فرهنگی محسوب می‌شود و هرچه جهان به سمت انسجام پیش می‌رود، اهمیت درک صحیح تفاوت‌های فرهنگی افزایش می‌یابد. توجه به فرهنگ‌های مختلف و توصیه به شناخت نظام‌های فرهنگی و چارچوب‌های ادراکی مختلف در این فرهنگ‌ها فقط در پژوهش­ های دانشگاهی موردتوجه قرار نگرفته است؛ بلکه در کتب آسمانی، ازجمله قرآن کریم (سوره مائده: 44، حج: 14 و 76، روم: 22 و 12، حجرات: 31، زمر: 34) نیز به وجود نظام‌های اجتماعی و فرهنگی متفاوت در میان قبایل و ملل اشاره شده است. نظر به اهمیت مدیریت کلاس جهانی در قرن بیست­و­یکم و حضور در فضای تجارت جهانی تولید محصولات در کلاس جهانی ضرورت برنامه‌ریزی استراتژیک در کلاس جهانی را اجتناب ‌ناپذیرمی‌کند تا قابلیت عملکردی رقبا شناسایی شود؛ به‌طوری‌که مبنایی برای ایجاد تغییرات دائمی باشد. هدف از این پژوهش طراحی شاخص‌های کلیدی عملکرد به‌منظور ارزیابی عملکرد سازمان‌های کلاس جهانی است. برای رسیدن به این هدف نتایج استراتژی‌های سازمانی، اهداف استراتژیک و عوامل کلیدی موفقیت از طریق فرایند تحلیل شبکه مشخص شده اند؛ سپس برنامه‌ها و شاخص‌ها با استفاده از روش دلفی فازی انتخاب شدند؛ درنهایت اولویت و وزن شاخص‌ها با استفاده از تکنیک تاپسیس فازی مشخص شدند.

کلیدواژه‌ها

عنوان مقاله [English]

Identifying and explanation the Indicators of Evaluation of Performance of World-Class Management

نویسندگان [English]

  • Hassan Farsijani 1
  • Neda Jalalioon 2
  • Mohsen Mardani 3
1 Associate Professor, Shahid Beheshti University.
2 Ph.D, Malaysia University.
3 Ph.D Candidate.
چکیده [English]

Organizations are moving through a revolution of change from the industrial age to the information age. It is clear that globalization is not a one-dimensional phenomenon and it is an economic, political, cultural process and as the world moves towards coherence. Attention to different cultures and the recognition of cultural systems and perceptual frameworks in these cultures have not been taken into account only in academic studies; they are in the celestial books, including the Koran (Ma'edeh: 44, Hajj: 14 and 76, Romans: 22 and 12, Hajjarat: 31, Zemer: 34) is also referred to the existence of different social and cultural systems among the tribes and nations. In order to produce world-class products in a competitive manner in international markets, it is inevitable that world - class strategic planning will inevitably determine the functional capabilities of competitors which will provide world - class Industrial strategies. The purpose of this research is to design key performance indicators to evaluate the performance of world - class management. In order to achieve this goal, the results of organizational perspectives and strategic objectives and key success factors were identified through the Analytic Network  Process (ANP), and then the indicators by using the Fuzzy Delphi method based on the executive program were selected finally, the  priority and weight of the indicators were determined by using Fuzzy TOPSIS technique.

کلیدواژه‌ها [English]

  • Performance Evaluation
  • Analytic Network Process
  • Fuzzy Delphi
  • Fuzzy TOPSIS
  • World - Class Management

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