تحلیل فرآیندهای الکترونیکی با استفاده از تکنیک فرآیندکاوی (موردمطالعه: فرآیند ترفیع پایه اعضای هیئت‌علمی دانشگاه خلیج فارس)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشیار، دانشگاه خلیج فارس.

2 کارشناسی ارشد، دانشگاه خلیج فارس.

چکیده

دیدگاه فرآیندمحوری در سازمان، این الزام را برای مدیران ایجاد می‌کند تا فرآیندهای سازمان را تحلیل و بازنگری کنند. در صورت بی‌توجهی به بازنگری فرآیندها، سازمان با مشکلاتی مانند افزایش هزینه‌ها، اتلاف منابع، بهره‌وری اندک نیروی انسانی و طولانی­ بودن انجام فرآیند مواجه می‌شود. در عصر جدید، بخش عمده‌ای از فرآیندها به ­دلیل استفاده از فناوری­ های نوین به‌صورت تحت وب و یا تحت برنامه‌های نرم‌افزاری انجام می‌شوند. فرآیندکاوی، رویکردی برای تحلیل داده‌های ذخیره شده است که به مدیران سازمان برای بهبود فرآیندها کمک می‌کند. پژوهش حاضر بر آن است تا فرآیند ترفیع پایه اعضای هیئت‌علمی را در دانشگاه خلیج فارس بررسی و با استفاده از فرآیندکاوی، این فرآیند را تحلیل کند. برای تحلیل داده‌ها از نرم‌افزارهای Microsoft Excel و Disco استفاده شده است. یافته‌های پژوهش نشان می‌دهد که برای به ­فرجام­ رسیدن یک درخواست ترفیع پایه، به‌طور متوسط 51 روز و 7 ساعت زمان لازم است و گلوگاه اصلی این فرآیند در بخش بررسی شورای ترفیع پایه بوده که بیشترین زمان را به خود اختصاص داده است (39 روز برای فرآیندهایی که از طریق پژوهشکده ارسال شده و 34 روز 3 ساعت برای فرآیندهایی که از طریق دانشکده ارسال شده است).

کلیدواژه‌ها

عنوان مقاله [English]

Analyzing Organizational Processes by using Process Mining Technique (The Case of Academic Staff's Grade Process of Persian Gulf University)

نویسندگان [English]

  • Seyed Yaghoub Hosseini 1
  • Abdolmajid Mosleh 1
  • Motahareh Hosseini 2
1 Associate Professor, Persian Gulf University.
2 M.A., Persian Gulf University.
چکیده [English]

Moving toward process-oriented approach makes a requirement for managers to assess and review their process. If this issue doesn't occur, organization face with a set of problems such as increase cost, waste of time, and low productivity. In the new era, a large part of the process is carried out through the use of new technologies on a web-based or under software programs. Process Mining is an approach to analyzing stored data that helps organizational managers to improve processes. Therefore, the present study wants to analyze one of the processes of Persian Gulf University by using existing data and using process mining technique. For data analysis, Microsoft Excel and Disco software were used. Results show that the process averagely perfomed in 51 days and 7 hours and the main bottleneck of the process is in the evaluation of staff's grade committee (39 days after accepting the request by the head of institute and 34 days and 3 hours after approving a request by the head of faculties).

کلیدواژه‌ها [English]

  • Process Mining
  • Process Analysis
  • Business Process Improvement
  • Business Process Management

اصل مقاله

 

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