نوع مقاله : مقاله پژوهشی

نویسندگان

1 استاد، دانشگاه تهران.

2 دکترای مدیریت صنعتی، دانشگاه تهران.

10.52547/jimp.12.4.159

چکیده

امروزه ورود به حوزه مدیریت کیفیت برای سازمان‌ها از اهمیت ویژه‌­ای برخوردار است. مدل­های تعالی سازمانی ابزاری است که سازمان‌ها را در این مسیر رهنمون می­‌کند. بدین منظور، سازمان‌ها ازجمله شبکه بانکی کشور، رویکردهای گوناگونی را در سازمان خود در راستای تحقق ارزش‌های مدل­‌های تعالی استقرار می­کنند؛ اما محدودیت منابع موجود از قبیل هزینه، نیروی انسانی، فرهنگ سازمانی و غیره، استقرار تمامی این رویکردها را میسر نمی‌­سازد؛ ازاین‌رو مسئله اصلی این است که کدام رویکردها بیشترین تأثیر را در ارتقای سطح کیفیت خواهند داشت. هدف اصلی این پژوهش، کشف روابط پویای موجود بین رویکردها و معیارها و زیرمعیارهای مدل تعالی سازمانی EFQM و پس‌ازآن کشف روابط دینامیکی موجود بین این رویکردها و درنهایت بهینه‌سازی مدل شبیه‌سازی استخراج شده است. برای این منظور ابتدا رویکردهای معمول در مدل تعالی سازمانی استخراج و خوشه‌­بندی شدند؛ سپس با استفاده از روش پویایی‌­شناسی سیستم‌ها، حلقه­‌های علّی بین متغیرها که همان رویکرد­ها است، کشف و روابط دینامیکی استخراج شده است. درنهایت با پارامترهای موجود در شبکه بانکی، موارد شبیه‌­سازی شده و میزان رشد تعالی سازمانی در بانک یادشده در طول 20 سال بهینه‌­سازی شده است. جامعه آماری شبکه بانکی کشور بوده است و داده‌­ها در بازه زمانی سال‌های 1397 و 1398 استخراج و مدل‌سازی شده‌­اند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Presenting a Model to Optimization Simulation of EFQM Excellence Model Approaches using System Dynamics and Genetic Algorithms in I.R.Iran Banking Network

نویسندگان [English]

  • Hossein Safari 1
  • Ali Mohaghar 1
  • Ali Ebadi Ziaei 2
  • Amir Azarfar 2

1 Professor, Universoty of Tehran .

2 Ph.D. Industrial Management, University of Tehran

چکیده [English]

Nowadays, quality management is an important field for organizations, including the banking system, which faces fierce competition. Organizational Excellence Models serve as guides to help organizations improve their quality. The main aim of this study was to investigate the dynamic relationships between the approaches and criteria of the EFQM organizational excellence model and optimize the simulation of these relationships. To do this, we first identified the common approaches in the organizational excellence model and clustered them using the fuzzy clustering method. Next, we used the systems dynamics method of causal rings to discover the dynamic relationships between these approaches. Finally, using data from the banking system in Iran, we simulated cases and optimized the growth rate of organizational excellence in the sample over 20 years (2018-2019).

کلیدواژه‌ها [English]

  • Optimization simulation, Systems Dynamics
  • EFQM Organizational Excellence Model
  • Fuzzy Clustering
  • Causal Loops
  • Structural Equation Modeling
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