بررسی میزان همسویی راهبردی کسب‌وکار و فناوری اطلاعات با استفاده از مدل لوفتمن و بهروش ITIL

نوع مقاله : مقاله پژوهشی

نویسنده

دانشیار، دانشگاه علامه طباطبایی.

چکیده

این پژوهش با هدف بررسی میزان همسویی راهبردی کسب‌وکار و فناوری اطلاعات با بهره‌گیری از مدل لوفتمن و بهروش ITIL صورت گرفته است و ازآنجاکه بررسی این همسویی، نیازمند بررسی عمیق یک صنعت یا یک سازمان است، یکی از سازمان‌‌های دفاعی ایران (فعال در حوزه استانداردسازی و فناوری اطلاعات) به­عنوان مورد مطالعه انتخاب شد. در مرحله نخست وجود راهبرد فناوری اطلاعات موردبررسی قرار گرفت و در مرحله دوم، میزان همسویی راهبرد فناوری اطلاعات با راهبرد کسب­وکار ارزیابی شد. با توجه به نتایج ابتدا مشخص شد که راهبرد فناوری اطلاعات در سازمان مورد­مطالعه به­صورت میانگین به میزان 26/66 درصد تعریف شده است که نمایانگر توانمندی نسبی و قابل‌قبول سازمان در تعریف راهبرد فناوری اطلاعات است. در مرحله بعد و پس از تحلیل میزان همسویی راهبردی فناوری اطلاعات و سازمان، مشخص شد که میزان همسویی این سازمان‌ها در کل کمی بالاتر از متوسط است. این نتایج در ناحیه رابطه راهبرد کسب‌وکار با زیرساخت کسب‌وکار نسبت به سایر نواحی میانگین کمتر و در ناحیه زیرساخت کسب‌وکار، بیشترین میانگین را دارد. پیشنهاد می‌شود که سازمان‌های مشابه از بهروش کتابخانه زیرساخت فناوری اطلاعات نسخه ۴ (ITIL V4) برای ارزیابی و همسو­کردن راهبرد‌های سازمان با راهبرد‌های فناوری اطلاعات استفاده کنند.

کلیدواژه‌ها

عنوان مقاله [English]

Investigating the Strategic Alignment of Business and Information Technology Using the Luftman Model and ITIL Best Practice

نویسنده [English]

  • Mohammad Reza Taghva
Associate Professor, Allameh Tabataba’i University.
چکیده [English]

The aim of this study was to investigate the strategic alignment of business and information technology using Luftman model and ITIL best practice, and since the study of this alignment requires an in-depth study of an industry or an organization, one of the Iranian defensive organizations (in standardization and information technology field) has been selected as the case study. In the first stage, the existence of IT strategy was assessed. Secondly, the degree of alignment of IT strategy with business strategy was assessed. The results showed that the IT strategy in the studied organization is on average 66.26 percent, which indicates the relative and acceptable ability of the organization to define IT strategy. Then, after analyzing the strategic alignment of IT and organization, it was found that the alignment degree of these organizations is generally above average. The results showed the lowest average in the area of business infrastructure and the highest average in the business infrastructure area. It is recommended that similar organizations use the ITIL V4 to assess and align the organization's strategies with the IT strategies.

کلیدواژه‌ها [English]

  • Business Infrastructure
  • Information Technology
  • Information Technology Infrastructure Library
  • Luftman Model
  • Strategic Alignment

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