ارزیابی عملکرد مدیریت کیفیت زنجیره تأمین با تلفیق کارت امتیازی متوازن و پویایی‌شناسی سیستم

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشجوی کارشناسی ارشد، دانشگاه هرمزگان.

2 دانشیار، دانشگاه هرمزگان.

3 استادیار، دانشگاه هرمزگان.

چکیده

مدیریت کیفیت زنجیره تأمین به‌­عنوان ابزاری استراتژیک برای دستیابی به سطح بالایی از کیفیت و رقابت‌‌پذیری در بازارهای جهانی شناخته می‌شود؛ البته یکی از چالش‌های عمده در این زمینه فقدان منابع و دانش کافی در مورد نحوه‌ سنجش عملکرد مدیریت کیفیت زنجیره تأمین است. پژوهش حاضر با هدف توسعه مدلی به‌منظور ارزیابی عملکرد مدیریت کیفیت زنجیره تأمین صورت گرفته است. با توجه به پویایی زنجیره تأمین و به‌­دلیل پیچیدگی ناشی از وجود روابط قوی بین متغیرهای کلیدی، در این پژوهش از رویکرد پویایی سیستم استفاده شده است. در این راستا، ابتدا شاخص‌های ارزیابی عملکرد مدیریت کیفیت زنجیره تأمین از طریق مطالعات کتابخانه‌ای شناسایی و از طریق نظرسنجی با متخصصان بر اساس کارت امتیازی متوازن طبقه­‌بندی شدند؛ سپس با تعیین روابط بین متغیرهای پژوهش، نمودارهای حلقه علّی و انباشت و جریان ترسیم شد. پس از تعریف معادلات ریاضی و شبیه‌سازی مدل در نرم­افزار ونسیم، اعتبار مدل از طریق دو آزمون رفتار مجدد و تحلیل حساسیت مورد‌تأیید قرار گرفت. نتایج پژوهش نشان می‌­دهد که تغییر در برنامه­‌های بهبود کیفیت به‌­عنوان پایین‌ترین سطح از ابعاد کارت امتیازی متوازن اثر زیادی بر شاخص‌­های مهارت کارکنان، رضایت مشتری، محصولات نامنطبق و سود می‌­گذارد که این شاخص­ها در تمام سطوح کارت امتیازی متوازن قرار دارند.

کلیدواژه‌ها

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