بررسی میزان همسویی راهبردی کسب‌وکار و فناوری اطلاعات با استفاده از مدل لوفتمن و بهروش ITIL

نوع مقاله: مقاله پژوهشی

نویسنده

دانشیار، دانشگاه علامه طباطبایی.

10.29252/jimp.10.3.125

چکیده

این پژوهش با هدف بررسی میزان همسویی راهبردی کسب‌وکار و فناوری اطلاعات با بهره‌گیری از مدل لوفتمن و بهروش ITIL صورت گرفته است و ازآنجاکه بررسی این همسویی، نیازمند بررسی عمیق یک صنعت یا یک سازمان است، یکی از سازمان‌‌های دفاعی ایران (فعال در حوزه استانداردسازی و فناوری اطلاعات) به­عنوان مورد مطالعه انتخاب شد. در مرحله نخست وجود راهبرد فناوری اطلاعات موردبررسی قرار گرفت و در مرحله دوم، میزان همسویی راهبرد فناوری اطلاعات با راهبرد کسب­وکار ارزیابی شد. با توجه به نتایج ابتدا مشخص شد که راهبرد فناوری اطلاعات در سازمان مورد­مطالعه به­صورت میانگین به میزان 26/66 درصد تعریف شده است که نمایانگر توانمندی نسبی و قابل‌قبول سازمان در تعریف راهبرد فناوری اطلاعات است. در مرحله بعد و پس از تحلیل میزان همسویی راهبردی فناوری اطلاعات و سازمان، مشخص شد که میزان همسویی این سازمان‌ها در کل کمی بالاتر از متوسط است. این نتایج در ناحیه رابطه راهبرد کسب‌وکار با زیرساخت کسب‌وکار نسبت به سایر نواحی میانگین کمتر و در ناحیه زیرساخت کسب‌وکار، بیشترین میانگین را دارد. پیشنهاد می‌شود که سازمان‌های مشابه از بهروش کتابخانه زیرساخت فناوری اطلاعات نسخه ۴ (ITIL V4) برای ارزیابی و همسو­کردن راهبرد‌های سازمان با راهبرد‌های فناوری اطلاعات استفاده کنند.

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