شناسایی و تبیین شاخص‌های ارزیابی عملکرد مدیریت کلاس جهانی

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشیار، دانشگاه شهید بهشتی.

2 دکتری، دانشگاه مالزی.

3 دانشجوی دکتری.

چکیده

سازمان‌ها در گذر از تغییرات انقلاب­ گونه از عصر صنعتی به عصر اطلاعات هستند. ورود به بازارهای جهانی یکی از مسائل مهم کشور است که ذهن مدیران صنایع را به خود مشغول کرده است. جهانی‌شدن پدیده‌ای تک‌بعدی نیست و فرآیندی اقتصادی، سیاسی و فرهنگی محسوب می‌شود و هرچه جهان به سمت انسجام پیش می‌رود، اهمیت درک صحیح تفاوت‌های فرهنگی افزایش می‌یابد. توجه به فرهنگ‌های مختلف و توصیه به شناخت نظام‌های فرهنگی و چارچوب‌های ادراکی مختلف در این فرهنگ‌ها فقط در پژوهش­ های دانشگاهی موردتوجه قرار نگرفته است؛ بلکه در کتب آسمانی، ازجمله قرآن کریم (سوره مائده: 44، حج: 14 و 76، روم: 22 و 12، حجرات: 31، زمر: 34) نیز به وجود نظام‌های اجتماعی و فرهنگی متفاوت در میان قبایل و ملل اشاره شده است. نظر به اهمیت مدیریت کلاس جهانی در قرن بیست­و­یکم و حضور در فضای تجارت جهانی تولید محصولات در کلاس جهانی ضرورت برنامه‌ریزی استراتژیک در کلاس جهانی را اجتناب ‌ناپذیرمی‌کند تا قابلیت عملکردی رقبا شناسایی شود؛ به‌طوری‌که مبنایی برای ایجاد تغییرات دائمی باشد. هدف از این پژوهش طراحی شاخص‌های کلیدی عملکرد به‌منظور ارزیابی عملکرد سازمان‌های کلاس جهانی است. برای رسیدن به این هدف نتایج استراتژی‌های سازمانی، اهداف استراتژیک و عوامل کلیدی موفقیت از طریق فرایند تحلیل شبکه مشخص شده اند؛ سپس برنامه‌ها و شاخص‌ها با استفاده از روش دلفی فازی انتخاب شدند؛ درنهایت اولویت و وزن شاخص‌ها با استفاده از تکنیک تاپسیس فازی مشخص شدند.

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