Prioritizing Improvement Projects in EFQM Model Using Balanced Scorecard Approach (Case Study: Yazd Regional Electricity Company)

Document Type : Original Article


1 Assistant Professor, Yazd University.

2 Associate Professor, Yazd University.

3 Ph.D., Tarbiat Modares University.


The EFQM Excellence Model is a practical tool to help organizations understand their shortcomings and deficiencies by positioning the organization in the path of excellence. This model helps organizations move forward with appropriate management systems by providing solutions in the form of improvement projects. Lack of resources and resource constraints prevent organizations from simultaneously implementing all the processes resulting from the self-evaluation process of the organizational excellence model. As a result, prioritizing the improvement projects proposed by the EFQM model seems necessary in light of the organization's long-term strategic goals. According to the reviews, unfortunately, in the EFQM model, there is no framework for prioritizing improvement projects, given the organization's policies and strategies. In this regard, this study seeks to present a model based on the Balanced Scorecard approach that can prioritize improvement projects proposed by EFQM.


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