Systemic structuring of factors affecting the agility of business processes

Hasani Moghadam, Sadegh; Mohtadi, Mohammad Mahdi; Bazargani, Hosein; Taheri, Ali; Miri, Mohsen

doi:10.48308/jimp.2024.230191.1412

Systemic structuring of factors affecting the agility of business processes

Document Type : Original Article

Authors

¹ PhD candidate, Faculty of Management and Economics, Imam Hossein University, Tehran, Iran.

² Assistant Professor, Faculty of Management and Economics, Imam Hossein University, Tehran, Iran.

10.48308/jimp.2024.230191.1412

Abstract

The main goal of this study is to structure a system to the problem of agility in business processes that has the necessary efficiency in complex conditions, and one of its most important requirements is to use research approaches in soft operations in order to structure the problem. . So far, the methods introduced in the past to achieve process management agility generally have incomplete optimization, and the reason for that is the one-dimensional view and the lack of a system view to identify agility variables in process management. Therefore, in this article, an attempt has been made to structure the problem of agility by using the capabilities of Soft Operations Research. For this purpose, the main components were counted first by using the metacomposition technique and then by conducting interviews with 18 experts. In the following, the data were leveled using interpretive structural modeling and prioritized with the process of interpretive ranking. According to the results obtained from the research based on ISM, the technological infrastructure component was considered as an important enabler and according to the performance variables expected from the implementation of the agile system in process management, the process leadership component was considered based on all performance variables. Expectation (except for obtaining a competitive advantage) dominates the technology infrastructure enabler, and therefore process leadership has been placed in the first priority in terms of interpretative ranking.

Keywords