Document Type : Original Article
1 Assistant professor, university of Kashan.
2 Assistant professor, Shahed university.
3 Associate Professor, Vali-e-Asr University of Rafsanjan.
Supply chains must be able to cope with disruptions to survive. One of the most critical disruptions is the Corona pandemic, which can lead to a ripple effect in the supply chain. Ripple effect refers to a disruption that has a domino effect on other parts of the supply chain, and the probability of its occurrence is low, but its impact is high. The ripple effect can cause severe damage to the supply chain. This article try to identify critical success factors to cope with the ripple effect in Iran's machine-made carpet supply chain. In this research, based on theme analysis and in-depth interviews, the critical success factors were identified. The model of the critical success factors was created using the fuzzy cognitive map approach. The statistical population of this research is machine-made carpet industry experts. The sample size in the first stage is equal to 20 people based on theoretical saturation and the second stage, it is equal to 10 people. The results showed that there are 23 critical success factors to cope with the ripple effect, among them "supply chain digitization", "capable and efficient managers" and "supply chain collaboration" as the most essential influencing factors and "supply chain collaboration", "proper planning" and "flexibility in production" as the most important central factors should be given special attention. Solving the problems of business intelligence and supply chain, making universities mission-oriented, holding managers' empowerment workshops, and removing supply chain behavioral barriers are recommended to policymakers.